Troubleshooting
Rides not syncing
- Check that your source (Strava, Wahoo, Garmin) is still connected in account settings.
- Make sure the ride has finished uploading from your device.
- Refresh the page — new rides usually appear within a few minutes.
- If rides are still missing, disconnect and reconnect the source.
Bikes
Manage your bikes from Account → Bikes.
- Default bike — set one and it auto-assigns to new rides.
- eMTB — mark electric mountain bikes for separate tracking.
- Strava gear — bikes from Strava are imported and matched automatically.
- Change on a ride — click the bike badge on any ride.
Injury
When you log an injury, the Me card surfaces a Healing banner and marks your injury days on the effort chart. The fitness math keeps running honestly — the chart just annotates why a dip happened.
- Log an injury with the + button on any day, or ask Claude.
- A Healing banner appears at the top of your Me card while the injury is active.
- Rose dots appear along the bottom of the effort chart on injury days.
Duplicate rides
Most duplicates are caught automatically. If you see one, it usually means rides came from different sources with very different timestamps. Uploading the original file tends to fix it.
Missing data
- No power? Needs a power meter on your bike.
- No heart rate? Needs a chest strap or optical HR monitor on your device.
- No map? Indoor rides or rides without GPS won't have one.
- Numbers look off? Check your units (imperial vs metric) in account settings.
Strava permission issues
- Go to Strava Settings → My Apps.
- Find RideTool and click Revoke Access.
- Back in RideTool, reconnect Strava from account settings.
- Approve all requested permissions.
Wahoo issues
Try disconnecting and reconnecting Wahoo from account settings. Make sure your Wahoo account is active and your rides are visible in the Wahoo app.
Browser
RideTool works in modern browsers — Chrome, Safari, Edge, Firefox. Keep yours updated. It also installs as an app on desktop and mobile (PWA) for an app-like experience.